Agents that actually do

AI Agents: The Future of Intelligent Efficiency

Instead of following scripts, AI Agents dynamically solve problems in real-time.
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Agents vs traditional chatbots

Aligned at the same height, side-by-side, with clear outcomes.

Traditional Chatbot

Can I change the delivery address for my order?
I can help with that. What is your order number?
I do not have it with me.
Sorry, I can't help you. Please visit our FAQ page for information on changing delivery addresses.

RESULT: Dead End. No Resolution.

AI Agent

Can I change the delivery address for my order?
Let me check if your order is still eligible for an address change.
Querying database...
Checking delivery policy...
Your order can still be updated. Please provide the new address.
Sure. 1 Shota Rustaveli Ave, Tbilisi

RESULT: Solved. Address Updated.

Key Limitations of Chatbots

  • Scripted Responses: Limited to pre-programmed answers and cannot handle variance.
  • Low Flexibility: Cannot adapt to new or unexpected user interactions.
  • No Real-time Integration: Unable to perform actions in external systems like CRMs or databases.
  • Limited Resolution Rate: Struggles with complex inquiries, leading to user frustration.

Key Advantages of AI Agents

  • Intelligent Thinking: Goes beyond scripts to reason through each inquiry and find a solution.
  • Data Integration: Leverages company knowledge and integrates with CRMs, databases, and APIs.
  • Perform Advanced Tasks: Actively performs tasks like providing refunds, cancellations, and updates.
  • Multilingual Support: Handles complex queries in over 50 languages across various channels.

AI Agents Use Cases Across Industries

Explore how our AI agents not only respond to queries but also manage complex tasks, enhancing efficiency and experience across various sectors.

Customer Support

AI agents handle over 70% of inquiries-from account updates to subscription management. Complex issues are smoothly escalated to human agents.

Human Resources

Assist employees with leave requests, policy queries and booking meeting rooms, streamlining HR operations and improving employee experience.

E-commerce

Help customers with cancellations, refunds and shipment tracking. They can also suggest products based on browsing behavior.

Healthcare

Conduct initial patient triage, manage appointments efficiently and deliver essential health information, streamlining patient care.

Education

Assist with course registration, fee payments and answer FAQs. They can also guide students through applications and send reminders.

Retail

Help customers check store inventory, process payments and manage returns. They also enroll customers in loyalty programs and promotions.

How It Works

Six steps from zero to production.

1

Import Data & Train the AI Agent

Connect knowledge bases, documents and APIs to create a foundation of truth for the agent.

2

Customize Appearance

Match the agent's look and feel to your brand for a seamless user experience on your website.

3

Define Behaviors and Actions

Set up custom rules and enable the agent to perform actions like booking appointments or processing refunds.

4

Embed on Your Website

Deploy the fully trained AI agent to the website.

5

Integrate with Your Tools

Connect to business tools-from CRM and e-commerce platforms to internal databases-for full automation.

6

Monitor Conversations & Gain Insights

Track performance, review conversations and discover valuable customer insights through an intuitive dashboard.

Ready to ship with agents? Book a 20-minute demo to see your flow live.

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